Shipping & Delivery
Shipping and Delivery Policy
Welcome to The J&C Factory! We're excited to deliver high-quality clothing straight to your doorstep. Please review our shipping and delivery policy to understand how we handle your orders and ensure timely delivery.
Order Processing Time
Once your order is placed, we typically process it within 1-2 business days. Orders are not processed or shipped on weekends and public holidays.
For custom orders or pre-orders, processing time may extend to 5-7 business days. We will notify you if your order requires additional time.
Delivery Time
Delivery times depend on the shipping method you select:
- Standard Shipping: 3-7 business days after dispatch
- Same-Day Delivery: Orders placed before 12 PM will be delivered on the same day for eligible pin codes.
International Shipping
We currently ship only within India. Stay tuned for updates as we work on expanding our delivery services worldwide!
Order Tracking
Once your order is dispatched, we will send you a shipping confirmation email with tracking details. You can track your order using the provided tracking number on our website.
If you do not receive a tracking number or face issues tracking your order, please contact us
Delivery Issues
In the unlikely event of a delivery issue:
- Lost or Stolen Packages: Once the package is handed over to the courier service, we are not responsible for any lost or stolen packages. However, if you suspect your package is lost, please contact us, and we’ll assist in investigating the issue.
- Incorrect Address: Please ensure that the shipping address is accurate and complete when placing your order. We are not responsible for delivery delays or lost packages due to incorrect addresses provided at checkout.
Shipping Delays
We strive to ensure your items reach you within the estimated delivery window. However, delays may occur due to unforeseen circumstances such as weather conditions, customs inspections, or high seasonal demand. We appreciate your understanding during such instances.
Changes to Orders
If you need to modify or cancel your order, please contact us within 3-4 hours of placing the order. After this window, we may not be able to make changes as the order might already be processed or shipped.
Contact Us
If you have any questions or concerns regarding your order, feel free to contact us
Thank you for shopping with The J&C Factory! We appreciate your trust and look forward to dressing you in style.